What is a remortgage and why do it?
A Remortgage is the process of paying off one mortgage with the proceeds from a new mortgage, using the same property as security. The new mortgage deal can be with your existing lender or with a different provider.
There can be a number of reasons people want to remortgage, for example:
- To reduce the interest rate on the mortgage
- Raise money so that you can carry out home improvements, go on a holiday or to make a large purchase
- To fix your monthly payments and protect against possible future rate rises
- Consolidate your debts.
As an established provider of lender instructed “Fees Free” and “Fees Assisted” remortgage and additional property services, we have over 20 years experience working alongside the UK’s lending sector, providing a highly automated, scalable remortgage service which meets the commercial needs and expectations of our lender clients.
Our systems, structure and procedures give us the ability to consistently meet service level targets set by our corporate and private clients at a fixed cost, whilst maintaining the customer service standards expected by our clients’ customers. We pride ourselves on being easy to do business with and make use of current technologies to achieve this, ranging from online and mobile platforms to intelligent “paper-free” case management systems. We also offer an online case tracking facility enabling the progress of each case to be tracked individually and the downloading of key operational documents to reduce average processing timescales.
We ensure efficiency and consistency at all stages of the remortgage process through high levels of training, supervision and audit and are fully compliant with Treating Customers Fairly principles.
Key features of our success
- A successful and efficient scalable processing capability combined with adoption of industry best practice
- A case management system which provides low cost, high volume solutions as well as integrated high value added services
- A stable, well trained, incentivised and motivated core workforce, supported by high calibre legal and operational managers, all of whom are trained in latest systems and technology
We have over 20 years experience in handling volume remortgage conveyancing and separate representation services for a number of major lenders in the business finance and secured lending markets. We were among the first legal companies to deliver volume remortgage services to the lending sector in 1996 and we are one of the few original service providers remaining in this sector.
The flexibility of our systems, structure and supply of staff across our volume operations, we are able to scale up any part of our operation at short notice.
Capacity management is a key strength and we are experienced in dealing with fluctuating instruction volumes whilst at the same time maintaining performance and customer service levels.
Our staff possess valuable expertise in assessing the needs of clients in this area. We remain committed to obtaining and processing volume work cost effectively and with exceptional levels of service delivery. To ensure consistency, we have made the necessary investment in our staff, training, quality I.T. systems and procedures necessary to achieve this strategic goal.